No matter how diligent you are as a business owner, there will still be times when people complain. It's important to address and embrace the complaints!
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Finding the best balance between professionalism and personalism
People nowadays have a lack of trust in businesses so it's important to be as transparent as possible. But this sometimes means being "less professional" and more personal than you think you should. Here's how to find the right balance.
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Is Your Customer Service on Point?
You can have a quality marketing plan, but it won't do you any good if you don't have quality customer service.
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Ditch Testimonials & Start Managing Your Online Reviews
Online reviews are make or break for your business at this point. Cherry picking testimonials to feature on your website is fine, but ignoring your online reviews is a big no-no. Here's what you need to know:
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